Help & Questions
A Little Help for You & Your Pup 🐾
We want shopping with Petite Paws Boutique to be easy, fun, and fabulous. Here are answers to some of our most frequently asked questions.
How do I choose the right size for my pup?
Because sizing can vary by brand and style, we recommend checking the size guide provided with each item and measuring your pup before ordering. Pay special attention to chest, neck, and back measurements.
If your pup falls between sizes, please review the individual product details or contact us before ordering. We’re happy to help you find the best fit.
How do I measure my pup?
For the best fit:
Chest: Measure around the widest part of your pup’s chest, just behind the front legs.
Neck: Measure comfortably around the base of the neck.
Back: Measure from the base of the neck to the base of the tail.
Keep the measuring tape comfortably snug—not tight.
When will my order ship?
Processing and estimated shipping information will be provided during checkout and/or on the applicable product page.
Once your order ships, you’ll receive tracking information using the contact information provided with your order.
Can I change or cancel my order?
We begin preparing orders as quickly as possible. If you need to request a change or cancellation, please contact us as soon as possible.
We’ll do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or shipped.
What if I ordered the wrong size?
We understand—pet sizing can be tricky! Eligible items may be returned in accordance with our Return Policy.
Items must meet the return requirements, so please only briefly try clothing on your pup and keep all original tags and packaging intact.
What if my order arrives damaged or I receive the wrong item?
Please contact us within 3 days of delivery and include photos of the item and packaging. We’ll review the issue and work with you to make it right.
Can I return an item?
Yes, eligible merchandise may be returned within 14 days of delivery. Items must be unworn, unused, unwashed, free of pet hair and odors, and have the original tags and packaging.
Some items are final sale. Please see our Return Policy for complete details.
Do you offer exchanges?
Because styles and sizes may sell out quickly, we recommend returning an eligible item according to our Return Policy and placing a new order for the size or style you need.
Will sold-out items be restocked?
Some of our favorites may return, while others may be available only in limited quantities. Join our Style Circle to stay in the know about new arrivals, restocks, and Petite Paws updates.
How can I contact Petite Paws Boutique?
Have a question we didn’t answer? Visit our Contact page and send us a message. We’ll be happy to assist you.
Petite Paws Boutique
Little Dogs. Big Style. 🐾